IT Support Services in Southend on Sea, Essex

Reduce your IT Overheads

Cluster Internet can take care of all your critical IT hardware, provide you 24/7 monitoring and pro-active support, and provide simple and honest advice whenever you need. Our 24/7 cover means that we always have engineers on hand to keep your business online. Our support contracts are very competitive and can save you thousands compared to employing your own in house IT staff.

IT Support can be one of the most critical services to get right within your company. Cluster Internet have a broad range of skills and experience covering the following:

• Microsoft Windows 2003 / Exchange 2003
• Microsoft Windows 2003 / Exchange 2007
• All other version of Microsoft Windows, including Windows XP and Vista
• Linux (Red Hat Enterprise Linux / Fedora) and FreeBSD
• Oracle Database
• Server Support, covering virtually all types of hardware

The team behind Cluster Internet can help streamline your IT costs and build a solid infrastructure; we can provide you with 24/7/365 support meaning you're able to save a considerable sum on staffing costs - especially where Oracle is involved. Through our partnership with eDBA we can provide you with extremely fast response, pro-active support for all your Oracle systems, meaning that we've fixed the problem before it's come close to affecting your website / customer base.

We have access to a broad range of services and if we're not able to provide you with a direct service, we can provide strong recommendations of quality, reliable suppliers; we can provide advice on how to move forward with your IT systems and even draw out plans and costing scenarios for you. We have a strong network and hosting platform built in London, so that should you need to host your website on a quality, reliable platform we can combine this as part of our contract.

Some examples of our work

• Server & Oracle Support
  • For one local business, we provide support covering their 4 servers co-located in London running Red Hat Enterprise Linux 4 and 5. This entails looking after the servers on a daily basis, monitoring and healthchecks, emergency response and additional software installations. We also provide a 24/7/365 support service for their Oracle services running on two of their servers.
    We provide fortnightly meetings with their technical staff to discuss any future requirements, including ideas on how to improve their server software and hardware platform to increase resiliency and performance.
    We also provide Voice over IP solutions which allow them to connect multiple handsets to our system which handles their inbound and outbound calls.
    
    
• Server & VPN Support
  • For another business, we provide services which help maintain their Windows 2003 servers co-located with us in London, and also manage 6 sites with Cisco DSL Routers. We manage site to site VPNs between all of those sites to ensure secure connectivity between remote workers, their central office and their co-lcoated servers.
    
    
• Server Support
  • We also provide just straight forward server support; we have a range of contracts which include Service Level Agreements for our support response times and can provide more details on request.

More details of our Oracle support

For our Oracle support we have partnered with e-DBA who provide a highly flexible and robust solution for the implementation and management of Oracle database systems. The e-DBA Team, like Cluster, are dedicated to excellence in service, providing systems that are well-managed and achieve maximum availability and performance.

e-DBA offers a well-rounded suite of services to supplement and add value to the strong database system management foundation that is the basis and focus of the services offered. These include:

• consultancy
• training
• planning
• documentation

For further information simply fill out our form or call us on 01702 668 434.